We're delighted to partner with you in creating a beautifully clean home environment. Our experience shows that the best cleaning relationships come from clear communication and shared expectations. We're committed to providing exceptional service, and we appreciate your partnership in making each cleaning visit a success.

Our Services:

Deep Cleaning Service – For a detailed breakdown of what's included in our Deep Cleaning service, please visit our website at: https://www.palmacleaningco.com/deep-cleaning-list/

On this page, you'll find a comprehensive checklist of everything our Deep Cleaning service covers, helping you understand exactly what to expect.

Service Enhancements (Optional Additional Costs):

• Inside the Fridge: $25.00

• Inside the Oven: $25.00

• Inside Cabinets: $25.00

• Interior Windows: $50.00

• Walls: $50.00

• Pet Fee: $25.00 per pet

• Post Construction Cleaning: $150.00

• Move-in/Move-out Cleaning: $100.00

Please take a moment to review our service guidelines below. If you have any questions, we're always here to help—just reach out anytime!

Our Commitment to You:

Our Professional Team – We understand that inviting someone into your home requires trust. Rest assured, all our cleaning specialists undergo thorough background checks and professional training. To ensure you receive the highest quality service, your home will be cleaned by either one or two professional cleaners, depending on the size of your home and scheduling availability. Our cleaning specialists are highly trained professionals who take pride in their efficiency and attention to detail.

Your Peace of Mind – We want your experience to be as pleasant as possible. If you ever have any concerns about your service, please contact our office directly rather than addressing issues with your cleaning specialist. This allows us to handle any adjustments professionally and ensure consistent communication across our team.

Our Satisfaction Guarantee – Your happiness is our priority! We stand behind our work with our satisfaction guarantee. If you notice anything we've missed, simply let us know within 48 hours of your service, and we'll return to address it at no additional charge. (Please note that while we offer re-cleans, we do not provide refunds.)

Working Together for the Best Results:

Home Preparation – For the most effective cleaning, we recommend tidying up before we arrive (picking up toys, clothes, etc.). We clean areas with fewer than 5 items on them—for more cluttered areas, we'll clean around items without moving them. This allows us to focus on deep cleaning rather than organizing.

Pet Considerations – We love your furry family members! For everyone's safety and comfort, please secure pets in a crate or separate room during the cleaning. This prevents stress for your pets and allows our team to work safely without worrying about open doors or access to cleaning products.

Home Access Options – Whether you choose to be home during the cleaning or not is entirely up to you. Many clients prefer to be out so our team can work uninterrupted, but we're happy to work around your schedule. If you are home, we kindly ask that you allow our specialists to complete their work with minimal interruptions and keep children away from cleaning areas for safety reasons.

Communication Tips – If you have special requests or specific focus areas, please share these with our office team rather than only mentioning them to your cleaning specialist. This ensures your preferences are properly noted in our system and communicated to any specialist who may service your home.

Quality Assurance – After each cleaning, our specialists perform a final walkthrough to ensure everything meets our high standards. Occasionally, dust or hair might settle after we've completed an area (particularly if doors are opened or air circulates). If you notice anything we've missed, we're happy to address it through our satisfaction guarantee.

Vacuum Policy – While we do bring our own professional equipment, we encourage using your vacuum when possible to prevent cross-contamination between homes. This helps maintain the highest health standards and protects your family. If you don't have a vacuum, don't worry – we've got you covered with our equipment!

Special Cleaning Considerations:

Challenging Surfaces – Some surfaces in homes (old caulking, worn shower doors, porous grout) may not appear completely clean despite our best efforts. These surfaces often have years of built-up grime in tiny crevices that would require damaging scrubbing to remove completely. We'll always do our best while protecting the integrity of your surfaces.

Hard Water Buildup – While we'll always try to remove hard water deposits, severe buildup may require specialized chemicals that we don't typically carry. We'll do our best with our standard products, but complete removal isn't always possible without specialized treatment.

Optional Products – If you'd like us to use bleach for any specific cleaning needs, please provide it yourself. While we're happy to accommodate this request, Palma Cleaning cannot be responsible for any potential damage that might occur with bleach use.

Our Fair Pricing Policy:

Transparent Pricing – We use straightforward square footage-based pricing to make booking simple and transparent. This flat-rate approach means you'll know exactly what to expect cost-wise, regardless of how long the cleaning takes or how many specialists are assigned.

Service Adjustments – We reserve the right to adjust pricing if your home's circumstances differ significantly from what was initially discussed or if incorrect booking options were selected. We'll always communicate any necessary changes promptly.

Service Frequency Changes – If you change your service frequency (weekly, bi-weekly, monthly), we may need to adjust any frequency-based discounts accordingly.

Additional Policies:

Accidental Damage – While rare, accidents can occasionally happen despite our best precautions. We offer coverage up to $100 per verifiable damaged item. For your valuable or fragile items, we recommend storing them securely or letting us know areas to avoid. We review each incident individually and may offer repair by professional restoration services for certain items.

Cancellations & Rescheduling – We understand plans change! We require 24 hours' notice for cancellations to avoid a 50% cancellation fee. This fee exists because when you schedule a cleaning, we reserve that time specifically for you and turn away other potential clients. Last-minute cancellations leave us with unfilled time slots that cannot be rebooked on short notice. Additionally, our cleaning specialists rely on their scheduled appointments for their livelihood – when appointments are cancelled at the last minute, it directly impacts their income and ability to support themselves and their families. For Monday appointments, please notify us by 9 AM the previous Friday. If we arrive and cannot access your home, a 50% lockout fee will apply. All cancellation and rescheduling fees will be automatically charged to the credit card on file.

Professional Relationships – We invest significantly in recruiting and training our exceptional team members. Please respect our business by not soliciting our employees for private work. This places our staff in an uncomfortable position and undermines our ability to continue providing quality service.

Billing Procedures – For your convenience, we place a temporary hold on your credit card when you book, with the final charge processed automatically 12 hours after your service is completed. We accept credit cards only (no cash or checks). If payment issues arise, please contact us promptly to avoid service interruptions.

Service Pauses – As a recurring customer, you're welcome to occasionally skip services with 48 hours' notice. Please note that skipped services will incur a small additional charge on your next cleaning:

• Weekly service skip: $10 additional on next visit

• Bi-weekly service skip: $15 additional on next visit

• Monthly service skip: $35 additional on next visit

Services Outside Our Scope:

For your understanding, here are services we don't provide:

• Shopping or errands

• Cleaning above 6 feet or using ladders higher than 2 steps

• Heavy lifting over 25 lbs

• Cleaning biohazards or pet waste (except minor bathroom cleaning)

• Interior cleaning of stocked cabinets, china cabinets, or drawers

• Heavy-duty hard water removal

• Construction, steam, or carpet cleaning

Stay Connected:

Customer Portal – After booking, you'll receive an email with login information for our convenient customer portal at palmacleaning.convertlabs.io. Through this portal, you can:

• View your cleaning history

• Schedule additional services

• Update your payment method

  Video on Using Your Portal: https://www.loom.com/share/9d402d03c4a7403aa8fe0cb786456336?sid=6c18b322-dbeb-4ebc-b97c-73c5b4792a9e

Appreciate Your Cleaner – If you're pleased with your service, our cleaning specialists always appreciate tips! While never required, a tip of 10-20% is a wonderful way to recognize exceptional service. You can tip in cash or add it to your credit card payment (one-time or recurring).

Thank you for choosing Palma Cleaning Florida as your cleaning partner! We look forward to providing you with a consistently beautiful, clean home.

Contact Us:

• Website: www.palmacleaningco.com

• Phone: (352) 764-4747

• Email: hello@palmacleaningco.com